returns
if a bottle must come home.
Write within 14 days of delivery. Wait for authorisation before you post anything back.
we take
Unopened bottles. Unburned candles. Unused soap in the paper wrap. Unopened kits with every mini still sealed. Unused pouches.
we cannot take
Opened wash, oil, mist or salts. Burned candles. Soap that has met water. Travel sets missing a bottle. Hygiene sits above a change of mind.
how to send it back
Authorised returns ship to ROOM 1038, 10/F, LIVEN HOUSE, 61-63 KING YIP STREET, KWUN TONG, HONG KONG. Faulty goods: we pay freight. Change of mind: you pay. Refunds after inspection, usually 10 working days, to the original method.
last updated 20 august 2026